I recently changed my phone number, thinking I was making a smart decision. However, this has led to a frustrating situation with various businesses such as Amazon and TikTok.
They continue to verify my sign-in attempts using my old phone number, which I can no longer access. Consequently, I find myself unable to sign in because I need verification that I cannot receive.
The cycle of frustration continues—without the ability to verify my identity using the old number, I cannot update my contact information in their systems. These platforms have made it clear that they will not change my number for me.
Even though I have tried verifying my identity through alternative means like my email address or driver’s license, I still hit a wall. It has now been five days of trying to regain access.
Moreover, the installation of two-step verification has only compounded my issues. It locks your account to a single phone number, making it difficult to change that number later.
This has reinforced the tight grip of the verification process, which hinges on access to my old phone number. I feel trapped in this digital maze, unable to connect with services that I once used easily.
Overall, this experience has been nothing short of hellish. The inability to access my accounts and update my information is incredibly stressful, and it highlights the complications that arise with relying on a single point of access, such as a phone number, for account verification.
I hope that others can learn from my situation and consider multiple recovery options when setting up their accounts.
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