I own a 16.2-inch MacBook Pro from 2020, featuring a 2 GHz Quad-Core Intel Core i5 processor and a 58-watt battery, and I have an extended warranty for it. I am seeking advice on how to get Apple to honor this warranty. Recently, I took my MacBook to an Apple Store due to multiple issues. The display has a tendency to black out and blink, the machine overheats—likely due to the processors—and one of the ports only occasionally sends video to my monitor.
My visit to the Apple Store was frustrating because the staff insisted they wouldn’t provide service unless they could observe a problem during my visit. They connected my MacBook to a monitor in the store and deemed my port working adequately. Additionally, they dismissed a video I had recorded that showed the laptop’s display flickering, claiming they couldn’t confirm it wasn’t another monitor’s problem. Regarding the overheating issue, I was told that such performance was considered normal and that they wouldn’t clean the internal components.
To make matters worse, the staff member, referred to as a “Genius,” devoted a quarter of our conversation to trying to persuade me to purchase a new machine or trade in my current one. This has been the worst service experience I’ve had with Apple. In the past, when I faced issues with the display, they simply shipped it out for repairs. They had also resolved an overheating issue before by cleaning the device.
At this point, I am at a loss and would appreciate any advice on how to get Apple to address and honor my warranty claims effectively.
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