A user, ddublu, posted about an issue with their M4 24GB device from November 2024 on a forum. After following the advice of chat agents to reboot into recovery mode, they found no resolution. Seeking additional suggestions before scheduling a service appointment, ddublu asked the community for help while including an image for reference.
Another member, Audit13, responded, noting that similar problems usually indicate a hardware issue based on prior discussions. New user Nada Ting recommended taking the device to Apple for an in-person consultation, emphasizing the importance of interacting with a live technician for a more thorough assessment. Later, ddublu provided an update indicating that the device’s display would be replaced under warranty, suggesting that the issue was indeed confirmed as hardware-related.
In response to the ongoing conversation, maflynn questioned whether the display issue impacted the 14-inch or 16-inch models. GP-SE explained that knowing the affected sizes could help identify if the problem was widespread across different models of the M4 MacBook Pro, citing previous reports of similar failures. The discussion reflects the collaborative effort of users sharing experiences and solutions, as well as the importance of direct customer support when dealing with technical issues.
The thread illustrates both community support and the necessity for proper service when hardware problems emerge.
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