I have a 27″ iMac that has been protected by AppleCare+ for several years. Recently, I’ve noticed some burn-in developing around the edges of the screen, particularly when displaying white pages or applications. This issue has become more pronounced over time, and it’s concerning since I’ve relied on this machine for quite a while. I plan to reach out to AppleCare this weekend to discuss my situation.
However, I’m aware that there’s no way to predict what their response will be until I speak with them. Given the age of my iMac, my preference would be to receive some form of credit toward purchasing a new machine instead of going through the hassle of a lengthy repair process. I’m also curious if anyone else has faced a similar issue and what their resolution was. It would be helpful to hear about others’ experiences, particularly regarding how Apple handled their cases and whether they were able to get a credit or a replacement.
This information could provide useful insights as I prepare for my conversation with AppleCare. I hope to navigate this process smoothly and find a satisfactory solution for my aging iMac.