Category: Anker

I am seeking assistance regarding the Anker TB5 Docking Station, specifically concerning its networking function, which does not seem to work. Previously, I used an Anker 565 USB-C hub that only had two USB-C ports. I decided to upgrade to the Anker TB5 to gain additional USB-C and Thunderbolt ports, as the 565 had a working ethernet slot. After connecting the Anker TB5, I encountered issues with the networking connection.

My MacBook Pro (MBP) either received a strange IP address or indicated a self-assigned IP, making it impossible to access the internet via ethernet. The ethernet connection lights were on but did not flash, which typically indicates traffic. In an effort to troubleshoot, I restarted my MBP and the access point several times. Following an Anker website suggestion, I powered everything off for five minutes, then restarted and reconnected.

Unfortunately, these attempts yielded no results. I reverted back to the Anker 565, and it worked perfectly. I tried to find additional solutions through various searches but came up empty. I came across an older Reddit thread and decided to test an Anker Ethernet to USB-C dongle, specifically the “Powerexpand” USB-C to 2.5Gbps ethernet adapter.

Upon plugging the same network cable into the dongle and connecting it to the Anker TB5, it performed flawlessly, providing a normal IP address and an excellent connection. I am using a November 2023 MacBook Pro M3, fully updated to the latest version of Sequoia. This situation raises concerns regarding whether it’s a driver issue with the Anker TB5. Is there a way to resolve this problem without sacrificing a USB-C slot?

The docking station was a significant investment at $400, so any advice or suggestions would be greatly appreciated.

If you need assistance or have inquiries, please feel free to reach out to us. For customers in the USA seeking help with Anker charging products, you can contact our support line at 1-800-988-7973.

Our representatives are available to assist you from Monday to Friday, offering support from 6 AM to 5 PM (PT). At Anker, we take pride in providing a hassle-free shopping experience.

When you purchase from the Anker Store, you benefit from a 30-day money-back guarantee, ensuring your satisfaction. Additionally, we offer fast and free shipping on all orders, so you can enjoy your products without delay.

We also prioritize our customers’ needs with lifetime customer support. No matter when you reach out, we’re here to help you with any questions or concerns you may have about your purchases.

To provide you with the best service, please select your country or region when contacting us. We’re committed to serving our global community and ensuring that everyone receives the support they need.

Thank you for choosing Anker. We look forward to assisting you!

© Fantasia Trading LLC 2025. All rights reserved.

Your safety is our highest priority. To determine if your Anker Power Bank (PowerCore 10K), model A1263, is part of the current recall, please complete the form provided.

This recall is applicable to units sold between June 1, 2016, and December 31, 2022. To assist us in processing your request efficiently, we ask that you submit the serial number (SN) of your power bank, your order number, and a photograph of the product.

This information is crucial for verifying whether your unit is affected. If it is confirmed that your product falls within the recall, you will have the option to choose between two forms of compensation: a $30 gift card redeemable at Anker.com or a free replacement Anker Power Bank (10K, 22.5W), model A1388.

Please note that due to limited availability of the replacement units, processing times may vary. If you opt for the replacement, your new product will be shipped in the order your request is received.

We appreciate your understanding, as delivery times cannot be guaranteed. We value your cooperation during this process, as our goal is to ensure your safety and satisfaction with our products.

Thank you for your patience, and if you have any further questions, please refer to our official announcement regarding this recall.

For any inquiries related to Anker charging products, you can reach us at our USA contact number: 1-800-988-7973. Our customer service team is available Monday through Friday from 6 AM to 5 PM (PT).

We are committed to providing you with the best service. When you shop at the Anker Store, you can enjoy a hassle-free warranty along with a 30-day money-back guarantee.

We take pride in our fast and free shipping, ensuring that your products arrive quickly at your doorstep. We also offer lifetime customer support to assist you with any questions or issues that may arise after your purchase.

Your satisfaction is our priority, and we are here to help. To ensure that we serve you better, please select your country or region when contacting us or placing an order.

Thank you for choosing us for your charging needs. We look forward to serving you.

© Fantasia Trading LLC 2025 200923810277