My family member, who isn’t particularly tech-savvy, has asked for my assistance with her iPhone 13 Pro Max, which has a broken screen displaying only a blank white screen. Although the phone responds to inputs—evident by her ability to type in her passcode when Face ID fails—she’s in a tough spot. To complicate matters, she hasn’t backed up her photos and videos and is desperate to retain them. Additionally, she has forgotten her Apple ID password, which is crucial for accessing her account.
The Account Recovery feature from Apple will take two weeks to send her instructions via text to unlock her account. This timeline raises concerns: can Apple accounts ever be completely and permanently locked out? The information I received from the Apple representatives varied, leaving room for uncertainty. There is also an issue with identity verification.
Since she has avoided maintaining an online presence, she has never linked a credit card to her Apple ID, which has led to complications with Apple verifying ownership. As a result, they won’t proceed with the screen replacement without a work order tied to her Apple ID, effectively bringing everything to a standstill. With all these factors in mind, I wonder if there is a way to physically mirror the iPhone’s screen to a computer monitor or TV. Using a Lightning to HDMI, DVI, or similar cable could help display whatever is happening on the phone.
This solution would allow us to back up her important data and potentially regain access to her Apple ID.
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